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Welcome to Livolo Official Store!

Delivery & Shipment


1. Local Delivery Charge (Belgium)

Free delivery is available for:

  • Orders of 100€ and more.
  • Orders with free shipping coupon.

Orders under 100€ are charged as followed within Belgium:

Order Shipping Cost
0 - 99 € 7.5 €

2. International Delivery Charge

Free delivery is available for:

  • Orders of 100€ and more for zone 1
  • Orders of 200€ and more for the zone 2,3,4.
  • Orders of 250€ and more for Greece.
  • Orders of 350€ and more for Cyprus and Malta.
  • Orders with free shipping coupon.

EU Zones Zone 1* Zone 2* Zone 3* Zone 4* Zone5*
Shipping Cost 10 € 15 € 20 € 25 € 39 €

* All prices are excluding VAT.

  • Zone 1: Belgium, Luxembourg, Netherlands, Germany, France
  • Zone 2: Austria, Czech Republic, Hungary, Denmark, Ireland, Italy, Spain, Portugal
  • Zone 3: Latvia, Lithuania, Poland, Slovakia, Slovenia, Sweden, Estonia
  • Zone 4: Romania, Bulgaria, Croatia, Finland, Greece
  • Zone 5: Cyprus, Malta

If your country is not listed above then please redirect to There we have shipment available to more than 190 countries all around the world.

If you are from the United Kingdom, Switzerland, Norway please also redirect to

Remote area condition: Unfortunately due to large surcharges by the delivery companies, some remote areas like islands do incur delivery charges. We try to charge open and fair rates that reflect the actual costs incurred. We do not profit from delivery charges. In fact, we partially subsidise it for our customers who live in remote areas.
After placing your order you will be contacted by our team providing you with a payment link to pay the shipping surcharge in order to process your order.
You may of course request for cancellation and get the full refund.

Please note that we only deliver in Europe and only to the following countries:

Germany, France (excluding overseas territories), Luxembourg, Netherlands, Bulgaria, Denmark, Estonia, Finland, Greece, Hungary, Ireland, Italy, Latvia, Lithuania, Czech Republic, Cyprus, Poland, Portugal, Romania, Slovakia, Slovenia, Spain (excluding overseas territories), Sweden, Croatia, Malta.

We may have some discounts on your delivery cost depending on the amount of your order. Please request your delivery quote by contacting our delivery Center at "[email protected]"

3. How long will it take for my order to be delivered?

We understand that getting your order quickly is important to you, so we make every effort to process your order as quick as possible. Estimated delivery dates vary due to carrier shipping practices, delivery location and the items you order. When we use independent carriers to deliver orders, we base the estimated delivery dates upon information provided to us by the independent carriers. Products may be delivered in separate shipments.

Estimate processing and delivery time for your parcel are depending on the shipping address.

Zone Processing Time Delivery Time Total
Zone 1 1 - 2 Business Day 1 - 2 Business Day 2 - 4 Business Day
Zone 2 1 - 2 Business Day 2 - 3 Business Day 3 - 5 Business Day
Zone 3 1 - 2 Business Day 3 - 4 Business Day 4 - 6 Business Day
Zone 4,5 1 - 2 Business Day 3 - 4 Business Day 4 - 6 Business Day

Currently, the processing time for your order will be as following:


When trying to estimate when a package will be delivered, you should consider the following:

  • The processing time varies from which country you place your order and the payment option you choose during check out. For some payments, it takes several business days for us to collect the amount you paid.
  • Additional time may be required for customs processing of International shipments.
  • Ground delivery only occurs during business hours, Monday - Friday  (excluding bank holidays).
If you have concerns about your order, please contact Customer Service at "[email protected]".

4. How will I know whether my order has been shipped?

Whenever we are done with processing your order, we'll send you an email confirmation to let you know when it's been shipped and is headed on its way to you.

5. What does it mean when I'm told my order is pending, processing, shipped, item(s) not available, cancelled?

  • Pending means we have received your order and it's waiting for confirmation.
  • Processing means we've confirmed your order and are in the process.
  • Awaiting Payment means we have processed your order and waiting to receive payment from you (e.g. in the case of bank transfer).
  • Expired means your order has not been submitted due to payment error or payment cancellation by you.
  • Failed means your order has not been submitted and failed.
  • Shipped means we've handed your parcel to our shipping carrier.
  • Item(s) Not Available means this portion of your order was not filled. A Customer Service Representative will be contacting you with more details.
  • Cancelled means the order was cancelled by either the customer or by us. A Customer Service Representative will be contacting you with more details.

6. Returning an item?

Follow our returns procedure if you would like to return a faulty, damaged, duplicate, incorrect or unwanted item. Please see our “Returns Policy”.